Refund policy

At Five25, we strive to offer the best shopping experience, including the fast shipment and good customer service. But thinking about the nature of our products:

Attention : Because All our products are customized order, we don't accept any return and refund once orders were shipped out.

Without any quality-related issues on the products, before your order is shipped, if you want to cancel your order and get a refund, please contact us as soon as possible, then we will cancel the order and give you a refund. But once the order was shipped, we don't accept any return/refund . For details please contact our Customer Service.

Products with quality problems

We guarantee that all of our products are brand new and come with high quality, and we test them before they are shipped to make sure there are no problems with all of products. If a defect arises, please contact our Customer Service and we will gladly work with you to resolve the issue.

Part of my order is missing, how can i get a new ones?

If you believe that an item is missing from your order, please send us clear pictures of your order contents, the packing slip, and the packaging it arrived in. We will work together with you to help make sure you receive the correct/missing parts right away. Any missing or damaged-in-transit parts must be reported within 30 days of delivery. Beyond that, we will not be responsible for such parts or any associated costs to deliver them.

When can get my money back?

After asked for a refund, we will look into the condition and when we confirm it, we will refund the money within 7 days.